Clearing Cache and Reloading Browsers
Don't worry, this sounds more complicated than it is.
Website browsers store images and layouts of a website so that when you revisit it loads faster - because it keeps versions of the website in its cache. This means that if you've asked us to make changes for you, you'll need to refresh your browser to see the updates.
How to hard refresh browser and clear cache if you're using Chrome.
Chrome and Windows:
To hard refresh on Google Chrome on Windows, there are two ways you can do it:
- Hold down Ctrl and click the Reload button.
- Or Hold down Ctrl and press F5.
Chrome and Mac:
To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
- Hold down Shift and click the Reload button.
- Or Hold down Command, Shift and click the ‘R’ key.
How to hard refresh browser and clear cache if you're using Firefox.
Firefox and Windows:
To hard refresh on Firefox on Windows, there are also two easy hotkey commands you can use:
- Hold down Ctrl, Shift and the ‘R’ key.
- Or Hold down Ctrl and press F5.
Firefox and Mac:
To hard refresh on Firefox on Mac, there are also two easy key combinations that you can use:
- Hold down Command, Shift and the ‘R’ key.
- Or Hold down Shift and press the reload button.
How to hard refresh browser and clear cache if you're using Safari.
To hard refresh safari, there is one simple way to do it.
- Hold down the option and command key then press the ‘E’ key.
To hard refresh safari, there is one simple way to do it:
- Hold the Control key, press the F5 key.
- Or, hold the Control key, click the Refresh button.
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